Shipping & FAQs

When will I receive my order?

Orders are dispatched Monday to Friday (excluding public holidays) during business hours from In Like Finn. 

Regular processing times are approximately 2 - 3 Business Days, with the exception of public holidays and holiday periods such as Christmas. Please consider this time in addition to our delivery estimates. For all orders placed before 1pm Monday - Friday, we endeavour to offer same day dispatch but we cannot always guarantee this.

All Australian orders are shipped via Australia Post. We offer free Standard Domestic Shipping (4-8 Business Days) with complimentary express shipping for orders over $120.

Please contact us if you would like further information regarding delivery dates.

International orders are shipped via Australia Post (4 - 8 Business Days depending on your location). We offer a flat rate of $25.00 AUD for shipping to ZONE 1 and $30.00 AUD for ZONE 2. 

To check your region, please view available shipping options at checkout. 

During promotional or holiday periods, there may be delays on the dispatch of your order (such as during the lead up to Christmas). Please allow additional time for your order to be shipped from our warehouse, along with delivery delays that could incur that are out of our control. We always endeavour to deliver goods in a timely manner (often quicker than you’d expect) however please contact us if your delivery timeframe has changed so we may reach out to our shipping partner in a timely manner.

How can I track my order?

When we dispatch your order for delivery, you will receive a tracking number via email. Once you have received this, you can check the status of your order via Australia Post’s website.

Can I collect my order instead?

We currently do not offer the option of collecting your order, however for Illawarra residents, we occasionally can offer to hand deliver your package to you. Please reach out in these instances to see if we can fulfil your request.

Can I cancel or change my order?

In most instances, due to a high volume of orders during promotional periods, we are unable to make changes your order prior to dispatch. All sales are final however you are welcome to reach out and if we have not dispatched your order, we might be able to make changes.

Under usual operations, if your order has not yet been prepared for dispatch we may be able to cancel. Please send us an email as soon as possible to inlikefinnonline@gmail.com or chat with us via the chat available on our website to check if this is possible. 

If the order has already been prepared for dispatch, we are unfortunately unable to make any changes to it (this includes changing items or cancelling). 

We ask that you please check that the item(s) in your cart and your shipping address are both correct before ordering.

Do you offer same day shipping?

In very special circumstances we may be able to offer hand delivered shipping to residents in the Illawarra region, however this is not always a guarantee and residents outside of this area can expect shipping timeframes as per Australia Post.

Will I need to pay taxes & duties?

Prices listed on our store are GST inclusive as we are located in Illawarra, Australia.

We ship internationally on a DDU (Delivery Duties Unpaid) basis and are not responsible for customs duties and taxes for international customers.

Please note shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to sender.

What is your returns policy?

In Like Finn jewellery can not be returned due to hygiene purposes (unless faulty). If faulty, items must be in original condition, unworn & unused (including tags). All items must be in the original packaging which also must be in original conditions (including jewellery bags).

In Like Finn reserves the right to reject returns that do not meet the above criteria. Items damaged as a result of incorrect care or general wear and tear are not considered to be faulty.

All return postage costs are at the customer's expense. A flat fee of $10.00 will be incurred to cover the cost of return shipping, which will be deducted from the store credit total.

Please note, sale item purchases are final and cannot be returned or exchanged, including items purchased during promotional sales. Due to a high volume of orders during promotional periods, we are unable to make changes once they are placed. All sales are final.

Store credit will be allocated in the form of a unique promo code and sent to the nominated email address at the time of transaction within 3 business days of In Like Finn receiving the returned item/s.

Can I exchange my order?

We are only able to facilitate direct size exchanges for rings, however it must be the exact same product (including colour). If you wish to exchange for a different style, we recommend you return and repurchase your preferred product in accordance with our return conditions. 

Exchanges are subject to availability once your return arrives at our warehouse. Should your exchange order not be available, we will process a credit for your return. Please note that exchanges are only applicable for customers in Australia. 

What happens if I receive a damaged or incorrect item?

We understand this is disappointing and we hope you never receive an incorrect or faulty item. In the rare occurrence where you have received a faulty or incorrect item, please contact us immediately upon the receipt of your item via inlikefinnonline@gmail.com.

​We will cover the cost of returning defective goods & incorrect items to facilitate an exchange.

In Like Finn reserves the right to assess faulty items and reject complaints on products, which have not been cared for correctly as per the directions provided. 

Can I return something I purchased from a stockist?

Items purchased through other retailers besides In Like Finn’s online store must be returned to them directly. Please contact the store you have purchased from as we do not have access to their systems to be able to facilitate a return.

How can I care for my jewellery?

We strongly recommend against having your jewellery come into any contact with chemicals, including but not limited to cosmetics, perfume, lotions and salt water. This is to prevent the jewellery from wearing down and discolouring.

Due to the nature of the metals, tarnishing may occur over time. This is dependent on a number of factors such as the acidity of your skin and the way the jewellery has been looked after. 

Cleaning cloths are recommended for our jewellery, please take note of what the cleaning cloth you are buying is recommended for as different cloths are used for different kinds of metals.

Remove jewellery prior to any exercising, swimming and showering. Wipe down the pieces and store the pieces in the provided bags in between wears. Make sure the jewellery remains cool and dry.

As the chains provided with our necklaces are fine, excessive tugging can result in distorted links before snapping.

We have some items in our range that can be considered waterproof and tarnish free. These products are crafted from brass and gold. Using an gold plating coat, each piece in the range is now more resistant to corrosion from contact with water, making it waterproof* and sweatproof for your regular swims, showers and exercise.

However, we still recommend taking care of your gold jewellery by avoiding prolonged contact with water (particularly salt or chlorinated) and encourage rinsing afterwards to ensure longevity.

Can you repair my damaged item?

In Like Finn offers a three-month warranty for all faulty pieces purchased through our online store.

Please follow our care instructions carefully as if your item has been damaged as a result of wear & tear or improper use, we are unable to assist you with a replacement. 

If your item is believed to be defective, the return shipping cost will be covered by In Like Finn. To initiate a return, please submit a request via inlikefinnonline@gmail.com.

If your item was purchased through another boutique, please contact them directly as they will be able to assist.

Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be private and confidential. At no point will we share your personal information without your consent. In order to purchase an item at In Like Finn, we ask you to provide us with your name, mailing address, contact number and email address. We may use these details to inform you of new goods and services via email or mobile. If you do not wish to receive such contact, please update your subscription preferences. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that we do not keep any of your details on the In Like Finn site, and therefore these details are protected from any breach of security on the online store.

Where can I find your Terms & Conditions?

Please find a link to our terms of sale here:

If you require any further information or assistance, please don't hesitate to contact us via email at inlikefinnonline@gmail.com.